Efficient Scheduling For The Non-Traditional: Staffing In The Service Industry
Daniel Butte | TrustRadius Reviewer
May 08, 2017

Efficient Scheduling For The Non-Traditional: Staffing In The Service Industry

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HotSchedules

We utilize HotSchedules for managing and maintaining our front of the house staff (Servers, Bartenders, Floor Managers, etc). HotSchedules allows for the easy dissemination of the schedule to the staff, while providing the flexibility for them to request time off, swap shifts, pickup/release shifts, and set/change availability. With the advent of smart devices and the app, I have my entire front of the house staffs information available to me at fingertips to include email, phone & text, full roster, and the ability to address everyone as a whole or as an individual. As a manager I not only have control over the approvals, but I also have the ability to justify the with the individual why a request off or swap would not be approved, which keeps an open dialog with the employee reducing confusion and workplace conflict. HotSchedules also allows management to track employee hours, so as schedules change due to swaps and pickups we are able to better control and determine labor.
  • Dissemination of schedule to all individuals on staff using HotSchedules.
  • Allows staff to have flexibility in their schedule while ensuring that shifts are covered.
  • As changes/approvals are made the system updates, allowing for everyone to look at the schedule as it is in its current form.
  • As far as my experience with the system goes, it does not have a backlog of who does approvals. This would be helpful as, with a management team that also has approval authority, it would allow you to see who is authorizing changes to the schedule.
  • Having the ability to send attachments through the email system would help greatly in being able to spread much needed information to the staff (new menus, upcoming event information, picture attachments, etc.).
  • Being able to set [parameters] for things like the maximum number of approvals reached would be helpful and give employees an immediate feedback letting them know that max number of staff has been reached that can request off for a particular day. It would help both ways by stopping someone with approval authority from accidentally approving too many request offs.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Escalation required
Prior to HotSchedules we utilized an old school traditional Excel based scheduling system that was put out via email. The system was obviously time intensive and required constant updating, so when approached via HotSchedules Marketing we decided to give it a try and haven't looked back. If possible we are looking into incorporating it into use with our back of the house staff. One of the only limiting factors to HotSchedules and any similar scheduling system is that it is smart device based (cell phone/computer/tablet/etc.) and therefore the staff member must have access to these in order to use the service. Unfortunately even in 2017 not everyone has these/want and/or are willing to work with these devices. This can force a company into making decisions to not hire a potential employee do to incompatibility with how daily operations are run via scheduling.
Through the use of HotSchedules we have cut down on the labor cost in two areas. The first being the amount of time spent creating the schedule and the second being the time spent on unnecessary OT. This has allowed for a reduced work load on the employees which is vital when you consider that many of our staff are part of the non-traditional workforce (students, parents, small business/entrepreneurs, etc.) and the extra time they have allows them to focus on other things than work, reducing the amount of burn out/turn over that can occur in a over worked staff. It also is an informal bridge between the staff and management that does allow for open communication when utilized correctly.
HotSchedules is very user-friendly for the restaurant and service industry. The staff that work in this industry have non-traditional hours compared to the standard 9 to 5 template that is the mainstream. With that fact, a scheduling system is needed that is both flexible and efficient allowing the business the ability to control labor costs while maximizing the potential for both themselves as well as the employee.