Item: HubSpot CRM
Rating: 9
Author: Govind Rai

Use Cases and Deployment Scope

HubSpot Sales is mainly used by our sales team. We wanted to have a CRM to centralize contact information and track email communication. The CRM is overpriced for what it offers as you can find a similar solution at a much lower price.

Pros and Cons

Email Tracking
Setting reminders
Navigation and the whole interface is clean and nice.

Pricing is for me at least one of the biggest issues.

Return on Investment

The feature of email tracking gives the information about the location and device along with the time. It has been very helpful as when the mail has been opened twice from a different location or device for me it's a high-interest lead as it was passed on to either a decision maker or influencer. This feature alone has helped me prioritize leads and has a positive impact on ROI.

Alternatives Considered

Zoho CRM

HubSpot has unlimited free [users] and has much better navigation than that of Zoho CRM. The email and email tracking are much more sensible.

Other Software Used

RingCentral, Glip, MailTrack

Likelihood to Recommend

For small business owners who want to use a CRM or understand how a CRM works, HubSpot's free option might be the best option. The feature of email tracking is great. It is good for managing contacts, and keeping track of communication and tracking deals.

Free Hubspot User Review

Overall Satisfaction with HubSpot CRM