Item: HubSpot CRM
Rating: 9
Author: Shekhar Jayakumar

Use Cases and Deployment Scope

HubSpot CRM helps manage and track all the contact information of potential clients and customers. It is used by the whole organization

Pros and Cons

The customer support team is quick to respond through email and phone which is very helpful
The overall software is simple, intuitive and very user-friendly
Free-version offers a lot of features and is useful for small to medium-sized organizations

The software dashboard could be simplified as contacts are segregated into contact list and companies
Also, the features need to be displayed in a better format for customization
The pricing for an upgrade could be reduced

Return on Investment

Able to track lead contacts
Categories for contacts are available which provides good information
Some analytics is also available for review

Alternatives Considered

ContactWorld for Salesforce

A free version of HubSpot CRM is available which is the biggest advantage for small institutions and start-ups

Other Software Used

Skype, UltiPro, Dropbox

Likelihood to Recommend

Small to medium-sized organizations can make full-utilization of the free software version, whereas for large organizations the premium version would be the best suited

Best free software for CRM

Overall Satisfaction with HubSpot CRM