HubSpot: the time-saving solution for sales!
May 03, 2021

HubSpot: the time-saving solution for sales!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We're using HS for the Sales department, we've tried to use it also for business deployment, but probably it's not the best tool for "locations." On the other hand, it's great for Sales teams. It's a powerful, fast, and easy-to-use CRM, with a lot of integrated time-saving features. Also, the plugins for Chrome and Outlook work really well.

Pros

  • E-mail tracking feature: totally integrated with Outlook.
  • Analytics tools: Reports & dashboard
  • Calls via CRM
  • Research algorithm & duplicates merge

Cons

  • Lack of keyboard shortcuts for most common actions.
  • Task management interface.
  • Shorter deal cycles.
  • Workflow optimization and improvement.
  • Time saving.
Usability's one of the best features of HubSpot. Intuitive and user-friendly interface. If you have experience with CRM environments, you can use HubSpot almost with no training.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

A great sales tool, easy-to-use interface, huge time saver, you can focus on your job instead of CRM reporting and admin task. Useful both for Enterprise and SMB. As I said in my previous comment, it's not the right tool for "locations", probably a GEO widget can solve the issue.

HubSpot CRM Feature Ratings

8.1
Customer data management / contact management
9
Workflow management
8
Territory management
6
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
9
Channel / partner relationship management
6
Customer Service & Support ()
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
7.5
Task management
7
Billing and invoicing management
Not Rated
Reporting
8
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
8.5
Custom fields
9
Custom objects
8
Scripting environment
Not Rated
API for custom integration
Not Rated
9.0
Role-based user permissions
9
Single sign-on capability
9
Not Rated
Social data
Not Rated
Social engagement
Not Rated
8.0
Marketing automation
8
Compensation management
Not Rated
9.0
Mobile access
9

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