HubSpot Review by SDR
May 03, 2021

HubSpot Review by SDR

René Hartwig | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

It's being used both for sales but also to send support and bug tickets to our dev team. Helps us to keep customer data organized and improve sales efficiency.

Pros

  • Tasks-Workflow: Nice way of keeping your productivity high if used correctly.
  • Activity Feed: Gives you a nice and easy overview of who is engaging in your sent e-mails

Cons

  • Organization: You can't create subfolders in your folders (e.g. with your mail templates).
  • A function that lets you bulk-create contact-tasks instead of company-tasks.
  • Increased sales rep productivity.
I have not used other CRM software yet so I can't give an answer to this. Yet, HubSpot is rather intuitive. It takes a bit to figure out all the possibilities you have and what permissions you still need or shouldn't have but that's manageable of course. All in all a modern design with most of it being intuitive.
Our start-up is too small to give an answer to that. Marketing and Sales is one person so far.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot really helps me to structure my day in sales by letting me set up my own workflow with the bulk tasks. Apart from that, it shows me where I have room for improvement by having a look at our dashboards. It is also a nice way of letting your dev team know about product issues/requests in a nice and structured way.

HubSpot CRM Feature Ratings

8.3
Customer data management / contact management
9
Workflow management
9
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
8
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
9.0
Forecasting
Not Rated
Pipeline visualization
9
Customizable reports
Not Rated
9.0
Custom fields
9
Custom objects
9
Scripting environment
Not Rated
API for custom integration
Not Rated
8.0
Role-based user permissions
8
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
9.0
Mobile access
9

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