Solid platform, costs high for start up if not accepted into program
May 04, 2021

Solid platform, costs high for start up if not accepted into program

George Karakatsanis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Currently used as sales and Investor CRM. We use it for outreach, tracking and target focus. Eventually, account management and service will be implemented as well.

Pros

  • Customizeable
  • Email marketing
  • Website integration

Cons

  • Searches are a bit weak and inaccurate. Use exact spelling and company is buried in list
  • Dashboard are difficult to manage at times
  • Complicated imports and exports with child relationships are not possible.
  • Effective contact marketing and targeting
Very usable and scalable. Costs however for a start up if they are not accepted into start-up program make it out of reach many times.
Has put them on the same track and insync
Seems to work fine for now. Dalpad was difficult to get started.

Do you think HubSpot CRM delivers good value for the price?

No

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I have recommended HubSpot at each position I have held.

HubSpot CRM Feature Ratings

8.0
Customer data management / contact management
8
Workflow management
8
Territory management
Not Rated
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
8
Channel / partner relationship management
8
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
8.0
Lead management
8
Email marketing
8
6.5
Task management
8
Billing and invoicing management
Not Rated
Reporting
5
5.7
Forecasting
4
Pipeline visualization
8
Customizable reports
5
8.7
Custom fields
9
Custom objects
9
Scripting environment
8
API for custom integration
Not Rated
7.0
Role-based user permissions
7
Single sign-on capability
7
Not Rated
Social data
Not Rated
Social engagement
Not Rated
7.0
Marketing automation
7
Compensation management
Not Rated
5.0
Mobile access
5

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