HubSpot CRM Saves the Day!
January 30, 2023

HubSpot CRM Saves the Day!

Michael Dyer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM is used across the entire organization, from project managers, finance, sales, and marketing. It has been an incredible asset for our team to be able to come under one roof/ecosystem. Before HubSpot CRM we were scattered across multiple tools and platforms, HubSpot CRM not only simplified what we do but it saved us thousands of dollars.

Pros

  • Sales Pipeline
  • Marketing
  • Customer Management

Cons

  • Segmenting lists can occasionally be challenging
  • High ROI
  • Saves money
  • Ease of training
Far surpasses the other CRMs that I've used in the past. It's more customizable, gives great insights and clarity, and doesn't require an additional staff member to constantly be editing and updating the data. It's super user-friendly and your team can keep it up to date and you can customize it as you see fit.
There is so much visibility and insights that cross over. Huge win for each team. Additionally having everything under one ecosystem makes like way more simple for everyone involved. Our campaigns are more focused and our data is better. It's definitely costly, but there's a reason that we re-signed up. SEO insights and web support - bonus points for sure.
We looked at a number of CRMs, and there's a reason we went with HubSpot CRM. It was the best value, the best customer support, the best learning ecosystem, and most customizable without having to hire another member of the team to do all the customization. HubSpot CRM is the answer. It just is.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is the best CRM I've used for a sales flow. The workflow automation, its API integrations, and ease of use are all top-notch. We've been diving more and more into their marketing functions, and while keeping everything in a single ecosystem can be helpful, occasionally it has felt like the pricing for marketing professional is a bit bloated. But overall, we're big fans of it!

HubSpot CRM Feature Ratings

9.1
Customer data management / contact management
10
Workflow management
10
Territory management
2
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
Not Rated
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
9.3
Custom fields
10
Custom objects
8
Scripting environment
Not Rated
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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