I can’t recommend Hubspot CRM enough!
August 10, 2021

I can’t recommend Hubspot CRM enough!

Melissa Hawkes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

The Hubspot CRM is being used across our organization. We use the sales tools to implement and track a sales pipeline as well as contacts and communication. We also used it within the higher management team to create and update monthly reports.

It makes managing our sales deals easier as the information is all in one place.

Pros

  • Your business information, such as deals in the pipeline, revenue streams, and contact management is all in one place
  • I enjoy using the sales pipeline feature. This allows us to track where contacts are in the sales pipeline, revenue, and how likely they are to convert to a qualified lead.
  • Templates. Hubspot allows you to create email templates so you don’t have to continually write out the same email.

Cons

  • I honestly can’t think of anything
  • Sales rep adoption
  • Shorter deal cycles
Hubspot easily has the easiest CRM to use that I’ve worked with before.
Our sales and marketing teams work very closely. Through Hubspot CRM we can see what deals have been created and how that impacts the marketing and sales function.
We’ve tried the marketing emails which worked really well for us and we were able to connect it to a different ‘from’ email address that wasn’t a user on our Hubspot system.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Tracking sales in the sales pipeline.

HubSpot CRM Feature Ratings

9.0
Customer data management / contact management
9
Workflow management
8
Territory management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
8
Quote & order management
9
Interaction tracking
10
Channel / partner relationship management
10
7.3
Case management
8
Call center management
7
Help desk management
7
9.0
Lead management
8
Email marketing
10
8.7
Task management
8
Billing and invoicing management
8
Reporting
10
9.3
Forecasting
8
Pipeline visualization
10
Customizable reports
10
8.5
Custom fields
9
Custom objects
9
Scripting environment
7
API for custom integration
9
9.0
Role-based user permissions
10
Single sign-on capability
8
7.0
Social data
7
Social engagement
7
8.5
Marketing automation
8
Compensation management
9
Not Rated
Mobile access
Not Rated

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