Hubspot, a great CRM
August 10, 2021

Hubspot, a great CRM

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

[HubSpot CRM is] used by the whole organization, marketing nurturing's, sales process, pipeline management, follow-up tasks. We [use it] everyday, [to] contact our [clients], [use] the charts section, we [make forecasts using the data received], we manage our teams, we make reports, make courses to improve our knowledge and more.

Pros

  • Facility of use
  • Really complete [package]
  • Inbound focused
  • [Reports are awesome]

Cons

  • Extend filters
  • Add customized properties
  • Support
  • [it's] the first year of our [company], it [was] a big cost for us but it [was] worth it
At least with the ones I have used it is much more complete, I can trust the data that I have registered and not doubt at any time the reports or forecast information. The customization is much easier than others, in addition, I can have a lot of tools at hand without having to add other paid packages. The HubSpot Academy is incredible, it has helped me a lot to understand the system and reinforce my knowledge.
It has helped the marketing and sales departments to work more closely, it [gives] us incredible feedback. In addition, when it comes to analyzing metrics, it allows us to really understand the behavior of our sales and marketing funnel, to understand how they are progressing in each of the different stages and to be able to maximize our resources.
[Bloobirds], it is a very new system, it tends to fail a lot, it has given us some problems with the integrations and its customer service support has caused us problems on many occasions.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

[When using HubSpot CRM] the integrations with different applications such as [Slack], and other [CRM's] is simple but complete, it allows us to integrate the necessary information to detect areas for improvement of our equipment. At times customization can be complicated and limited. In general, the reports are very good and offer us relevant, necessary and accurate information, if we do not have them in the reports section, we always have the option of creating them with our needs.

HubSpot CRM Feature Ratings

8.0
Customer data management / contact management
8
Workflow management
10
Territory management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
6
Quote & order management
7
Interaction tracking
8
Channel / partner relationship management
7
6.0
Case management
6
Call center management
5
Help desk management
7
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
8.7
Custom fields
7
Custom objects
9
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Social CRM ()
Not Rated
10.0
Marketing automation
10
Platform ()
Not Rated

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