Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We are using Hubspot as our CRM for new business sales, renewals, and customer services tickets. It helps us consolidate all information and records in one place to create a seamless sales to post-sales transition for our clients.

Pros and Cons

Track responses
Simply and beautifully move deals between stages
Message clients at scale and manage lists

Forecast is not always tracked in logical ways
Does not accurately account for fiscal year
Too many fields in general

Return on Investment

Revenue growth
Easy to track
Easy to see deal cycle

Usability

Much, much easier to use than Salesforce. It is plug and play and requires less in depth system knowledge. Easier for emails than SalesLoft as well. It is a great one size fits all tool.

Alternatives Considered

One size fits all and perfect for a scaling team! Easy to implement and change processes as you go.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Other Software Used

ZoomInfo

Likelihood to Recommend

Hubspot CRM is fantastic for a small business that is scaling. As you are defining a sales process, it is perfect to implement easy processes. As an organization grows, it is challenging to manage the many different pipelines and the forecast is less sophisticated. However, I love it and couldn't do my job without it!

Great tool for a small, scaling startup!

Overall Satisfaction with HubSpot CRM