HubSpot CRM is a great choice for SMBs and Startups
December 20, 2021

HubSpot CRM is a great choice for SMBs and Startups

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Our primary use case for HubSpot is to track our business development pipeline and project business performance for future quarters. The Gmail integration makes it extremely easy to catalog the status of new deals and find new opportunities with existing clients. The time to set up was fine, but CRM customization can be quite time-consuming depending on your specific needs.

Pros

  • Track Leads
  • Visualize Sales Pipeline
  • Revisit past clients

Cons

  • Set up and customization
  • Much more clear view of pipeline
Better than most, but there is much room for improvement on the UX/UI.
Makes meetings so much faster.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

For smaller businesses or early-stage startups, HubSpot is a lower cost and less time-consuming CRM option.

HubSpot CRM Feature Ratings

8.3
Customer data management / contact management
Not Rated
Workflow management
7
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
9
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
6.0
Lead management
6
Email marketing
Not Rated
7.0
Task management
7
Billing and invoicing management
Not Rated
Reporting
Not Rated
7.7
Forecasting
7
Pipeline visualization
9
Customizable reports
7
10.0
Custom fields
10
Custom objects
Not Rated
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
10.0
Marketing automation
10
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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