The chronicles of HubSpot CRM
December 20, 2021

The chronicles of HubSpot CRM

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot [CRM] honestly is great. It allows us to pipeline our clients all under one roof. It's VERY user-friendly and allows you to set tasks for yourself as a reminder. This means that no more writing appointments down in notebooks or setting meeting timings in calendars. It's great also because you can easily add or delete contacts/ companies. It allows people to keep track of their productivity, depending on how a particular company is set up. You can easily backtrack to previous tasks/ notes etc. The integrations are great. my company has used a few other programs and we could easily use those. Easy for marketing. The only downfall would say is that when we have a mark a company as "no contact necessary" or " do not contact" It doesn't really change much on the account all it does is change the status, so the person looking at the account isn't really alarmed to not call the client. Only if you scroll and read through the notes then you would know what's happening. If that one little thing could be changed it would be great!
  • logs calls
  • tracks emails
  • merge/ integration of accounts
  • integration of other programs.
  • When changing the status of an account, there should be a pop-up or the color on the account should change to alarm the rep not to take action on the account.
  • increased sales rep adoption
  • more calls can be made
Pretty good. Very user friendly

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
9
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
9
Interaction tracking
9
Case management
9
Help desk management
Not Rated
Lead management
9
Email marketing
9
Task management
9
Billing and invoicing management
9
Reporting
9
Forecasting
9
Pipeline visualization
9
Customizable reports
9
API for custom integration
9
Role-based user permissions
9
Single sign-on capability
10
Social data
9
Marketing automation
9
Not Rated
Mobile access
Not Rated