Easiest CRM implementation ever!
January 24, 2022

Easiest CRM implementation ever!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot as the single source of truth regarding all our inbound and outbound activities. All email + LinkedIn + calling automations are done, managed, and evaluated on HubSpot. Individual effort + team efforts are calculated based on HubSpot activities. Our strategic meetings are all managed through HubSpot sheets and reports via dashboard view.

Pros

  • Calling
  • Email Automation
  • Task creation and assigning

Cons

  • Email automation has bugs, cache clearing is required, shows previously sent an email again
  • assigning type of call stops working sometimes
  • Increased Sales Rep adoption
I've been a user of HubSpot from the beginning and didn't find a reason to switch yet!
Sales and marketing activities are aligned and do not clash on the same set of leads/accounts, which was a difficult task earlier, overall HubSpot has is a single point of contact and has reduced dependency on other users for cross verification of accounts.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot suffices all our need except call recordings do not work always and some bugs (mentioned in the previous page) needs debugging.

HubSpot CRM Feature Ratings

9.0
Customer data management / contact management
8
Workflow management
10
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
8
Interaction tracking
10
9.7
Case management
10
Call center management
9
Help desk management
10
9.5
Lead management
9
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
7.0
Mobile access
7

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