HubSpot SMELLS, good.
January 24, 2022

HubSpot SMELLS, good.

Adam Speakman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use it to manage contacts, send sales and marketing emails, and curate call lists. We use it to track meetings and record contact history.

Pros

  • Sequencing
  • Recording attributes
  • sorting through attributes

Cons

  • Automated work flow
  • Reduce the need for using mouse and click
  • It has helped us create a process that drives increased exposure and sales
Very well
It makes it so that I can see the marketing materials that a contact is receiving when I am targeting them in sales.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

It's well suited for contact management and correspondence records but not well made for super long sales cycles.

HubSpot CRM Feature Ratings

7.8
Customer data management / contact management
9
Workflow management
7
Opportunity management
5
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
Not Rated
Interaction tracking
9
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
9.0
Lead management
9
Email marketing
9
8.5
Task management
9
Billing and invoicing management
Not Rated
Reporting
8
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
9.0
Custom fields
9
Custom objects
9
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
9.0
Marketing automation
9
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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