HubSpot CRM works well
January 24, 2022

HubSpot CRM works well

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

With HubSpot, I am able to keep track of my target accounts and build out customer sequences and call tasks to keep constant communication with them. The versatility of HubSpot's lists and filters makes it easy to pull the exact info of companies I am looking to target at that given moment.

Pros

  • Sequences
  • Lists
  • User Interface

Cons

  • It does not let you manually add pictures in sequences for customizability
  • Integrations with LinkedIn and Seamless AI are finicky
  • Takes some time to fully understand
  • Better visibilty
  • Better pipeline management
  • Sales growth
Yes, it is a lot easier to use than NetSuite is. With HubSpot, many of the features are easy to set up and view right out of the box. Using NetSuite the user interface is more outdated and takes more time to fully understand. I was able to use HubSpot simply by dragging a dropping different reports.
Yes, marketing is able to add and reach out to leads alongside the sales reps. By having access to the same territories and contacts, marketing can add additional touch-points to help the sales teams get more opportunities.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot is great for small sales teams and for ease of integration into other softwares. It might be a bit too simplistic for larger companies

HubSpot CRM Feature Ratings

9.3
Customer data management / contact management
8
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
8
Interaction tracking
10
8.0
Case management
8
Call center management
8
Help desk management
8
9.5
Lead management
9
Email marketing
10
8.0
Task management
8
8.0
Forecasting
8
Pipeline visualization
8
Customizable reports
8
8.0
Custom fields
8
Custom objects
8
API for custom integration
8
9.0
Role-based user permissions
10
Single sign-on capability
8
8.0
Social data
8
Social engagement
8
10.0
Marketing automation
10
Compensation management
Not Rated
7.0
Mobile access
7

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM