HubSpot review from a Sales Rep
Updated August 05, 2024

HubSpot review from a Sales Rep

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I have been using HubSpot in the company from the beginning. It has helped us manage most of our reach-out operations along with the various data points in order to make decisions related to future strategies. A seamless working with all the colleagues and never been an issue of cross-lead connect. We have been utilizing it for smooth sales operations.

Pros

  • Sequence and data related to it
  • Lead catagorization
  • Seamless integration with other platforms

Cons

  • Tracing of emails - Unable to track the actual person that is opening the email
  • Increased sales rep adoption
Compare to other CRM software HubSpot offers lots of features that are aligned with the goals of the team as well as individuals. I have experienced that personally, I could check my progress as well as we can track all the goals that we set for the team. Overall great experience compare to other CRM
Marketing and sales in our organization are using HubSpot for various joint efforts. There are a few things that need easy access for both the team while managing the tasks and assigning the leads. However, the current version of the platform fulfills all the requirements of the sales and marketing teams.
  • HubSpot CRM
As I already mentioned, I have found various features that are essential in order to perform seamless operations between different departments. Along with this, I find it very easy to track and achieve my goals as well as align my goals with company goals. It's an overall good package for any enterprise.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

LinkedIn Sales Navigator, ZoomInfo, Microsoft 365 (formerly Office 365)
It's an overall package for a team. Not just a sales team but other teams as well. It's a great platform that handles most of the operations of the different departments of the company. It offers the proper flow of information and access to the required information that is used for any specific task.

HubSpot CRM Feature Ratings

8.0
Customer data management / contact management
9
Workflow management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
9
Interaction tracking
5
9.0
Case management
9
Call center management
9
Help desk management
9
10.0
Lead management
10
Email marketing
10
9.0
Task management
9
Billing and invoicing management
9
Reporting
9
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
8.7
Custom fields
9
Custom objects
9
API for custom integration
8
9.0
Role-based user permissions
9
Single sign-on capability
9
8.5
Social data
9
Social engagement
8
8.5
Marketing automation
9
Compensation management
8
8.0
Mobile access
8

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