HubSpot gets a W in my book!
Updated August 13, 2024

HubSpot gets a W in my book!

Phil Pak | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot is an excellent CRM to manage lead database. Very user friendly and easy to use. Many tools and capabilities to customize your needs. Helps manage database of clients and easily organize tasks and emails. Easily integrates with calendars and meeting links. Keeps sales funnel in order, and makes sure nothing slips through the cracks with helpful reminders.

Pros

  • User Friendly
  • Lot of capabilities
  • Easily customizable workflows

Cons

  • able to filter duplicate leads
  • better mobile app
  • Positive due to being able to track easily
  • Keeps sales pipeline fresh and shorter deal cycle
  • Able to simplify time management with tasks
Easier to use than most, not as capable as some. Have used Salesforce and ZOHO in the past, seems like a very even mix between the 2. WHile Salesforce is very powerful, it can be a bit confusing at times with so many different things you can do. HubSpot definitely has a better layout and ease of use.
Very easy to have both sides align together. Fo us, our production team and sales team are able to align easily with different pipelines and dashboards. Very easy to switch between and makes cooperation effortless. Very simple and functional, easy for all teams to be aligned. Seamless connection between all teams.
Salesforce is a very powerful CRM as well, a lot more expensive and has many capabilities. For our team, not necessary to have all those features at such a high cost. Hubspot provides everything we need at a much better pricepoint. Layout and ease of use is better with Hubspot.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Very easy to use CRM. Allows to easily manage database of clients, and organize tasks/lead funnels. Very user friendly and layout is great. Would be nice if it were able to track duplicates better, and if had an easier way to integrate with Outlook would be a perfect 10 in my book.

HubSpot CRM Feature Ratings

7.7
Customer data management / contact management
8
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
7
Quote & order management
8
Interaction tracking
7
7.3
Case management
8
Call center management
7
Help desk management
7
8.5
Lead management
9
Email marketing
8
8.5
Task management
9
Billing and invoicing management
Not Rated
Reporting
8
8.3
Forecasting
8
Pipeline visualization
8
Customizable reports
9
7.3
Custom fields
8
Custom objects
7
API for custom integration
7
8.5
Role-based user permissions
8
Single sign-on capability
9
7.5
Social data
8
Social engagement
7
7.0
Marketing automation
7
Compensation management
Not Rated
4.0
Mobile access
4

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