Sales!
March 09, 2023

Sales!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Sometimes it is hard to jump between leads
If I'm searching for a lead and I decide to go back to the past lead, I cannot do that. I have to type the name again

Pros

  • Deal's status
  • Lead's tracking
  • Email tracking

Cons

  • Managing tasks, there's a bug that won't let you click on "Next"
  • Very positive, following up leads is very simple
  • Tasks come in very handy
Never have used another CRM.
Communication between sales and marketing happens outside HS
I didn't select it, just assigned it.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Slack, Stripe
It's my first CRM, so I'm pretty much happy with the service. Just a few bugs going on every now and then.

HubSpot CRM Feature Ratings

9.3
Customer data management / contact management
10
Workflow management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
7.0
Mobile access
7

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