HubSpot, great for companies looking to consolidate multiple products into one.
January 17, 2023

HubSpot, great for companies looking to consolidate multiple products into one.

Poya Osgouei | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot for pretty much all facets of the customer experience. We manage all our leads, the ability to communicate with sponsors and every step of the customer experience from lead to opportunity to close won to post-sales. We have completely gotten rid of multiple products and managed HubSpot to manage the customer relationship throughout their whole journey.

Pros

  • Very easy to use, get up to speed and easy to navigate
  • It works, very reputable, very consistent. Very reliable.
  • Automatic data scrape that fills everything automatically

Cons

  • Their funnel review and ability to understand what percentage of opportunities move from one step (stage) to the next step (stage) across the org is very hard.
  • Sequencing product is very basic. A good product for being bare bones but incredibly basic
  • Integration with Whatsapp
  • Ability to save money by consolidating multiple products and replacing multiple solutions.
  • Reps get onboarded 3 weeks quicker by learning about less tools and doing less context switching between tools.
  • Much more visibility into what works and what doesn't so we can focus on customers that convert.
It is much easier for new team members to get ramped and onboarded on HubSpot than most other CRMs.
HubSpot makes it easy for marketing, sales and post sales team to work with one another. And given all our teams leverage hubspot, it's easy to see the full customer life cycle and be able to where we can do better and double down on what's working and what's not.
With HubSpot, we were able to get more folks and more teams.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I think HubSpot is a great product for any organization that has a handful of sales reps and is scaling at a manageable growth rate. At some point once you scale past 50 customer facing people, you'll likely need to level-up as so many parts of the customer experience won't be automated for instance post sales as it pertains to the finance visibility and finance experience.

HubSpot CRM Feature Ratings

7.5
Customer data management / contact management
8
Workflow management
6
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
8
Interaction tracking
7
7.0
Case management
7
Help desk management
7
8.0
Lead management
8
Email marketing
8
7.0
Task management
7
Billing and invoicing management
8
Reporting
6
6.7
Forecasting
7
Pipeline visualization
7
Customizable reports
6
7.7
Custom fields
8
Custom objects
7
API for custom integration
8
7.5
Role-based user permissions
7
Single sign-on capability
8
6.0
Social data
6
Social engagement
6
8.5
Marketing automation
8
Compensation management
9
9.0
Mobile access
9

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