HubSpot Is The BEST!!!!
January 17, 2023

HubSpot Is The BEST!!!!

Christopher Quiambao | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

As a Customer Service Representative, I use HubSpot daily to check on our customer's accounts, check reports for my own goals and metrics, and view deals and tickets that I need to update.

Pros

  • Workflows
  • Ticket management
  • Reports and Dashboard
  • HubSpot Support

Cons

  • System Issues
  • Glitches on the HubSpot meeting link
  • Deal Automation
  • Increase Lead Generation
  • Managing
  • Cost Savings
It's user-friendly and it shows me all the necessary information I need to help my customer. It's very easy to understand compared to other CRM, and I can link it to my email so that whenever someone mentions my name, I also get a notification.This has helped me make sure that everything is handled accordingly for my customers.
I don't have much information about this, but I know the base of how I use it. It is easy to see all our sales and any marketing that is done by our company. I think Hubspot is really able to connect sales and marketing efficiently.
HubSpot is very user-friendly and can access it anytime anywhere at my own convenience.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Based on my experience, HubSpot has been user-friendly especially when it comes to tickets. I can easily manage my tickets because HubSpot has made an easy view. I can easily find what I need on an account because everything is associated or can be associated like all the Tickets, Deals, Payments, Feedback, and even JIRA where we can see all the issues we have raised. I don't really see any scenarios where HubSpot is inappropriate.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
Not Rated
Email marketing
10
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
6.7
Forecasting
5
Pipeline visualization
8
Customizable reports
7
7.0
Custom fields
10
Custom objects
7
API for custom integration
4
8.0
Role-based user permissions
8
Single sign-on capability
8
Not Rated
Social data
Not Rated
Social engagement
Not Rated
8.0
Marketing automation
8
Compensation management
Not Rated
6.0
Mobile access
6

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