We love hubspot!
January 23, 2023

We love hubspot!

Alaina Rupe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I love Hubspot! They are always working hard to improve consistently and are easy to use, track and streamline your work to be efficient and productive. With all of the task tools, sequences, templates, meeting links and more, I'm able to work less and accomplish more! I highly recommend Hubspot to all businesses I work with as my preferred CRM!

Pros

  • Love sequences, templates and work flows.
  • Simply integration with Zoom for Meeting and appointments is awesome!
  • Work flows and Deal organization tools are KEY to staying on track!

Cons

  • Let's integrate with Shopper Approved to automate collecting reviews for existing clients. It would be easy with templates and sequences to integrate Hubspot clients and help their businesses grow and succeed. while Hubspot goes above and beyond for them. So many small businesses are manually doing this right now and don't realize there is an easier way.
  • I wish there was a way to automatically have Tasks titled to match the email or phone call their correspond within the title. This way when I am looking at my tasks for the day at a quick glance they don't all just say "Followup with" / For example if my subject line in my email is "Ditch Trustpilot," that could automatically populate into the task title, so that I quickly know that I can call them about upgrading from TP to our service."
  • Can't think of anything else at the moment
  • Seems like a great ROI
  • Time is money and I save a ton of time with automations
  • Great solutions for the whole team
AWESOME! Love it way better than other software solutions. Always adapting, easy to use, high quality, great automation, makes me more efficient
Great experiences with tracking leads, email correspondence, workflow, etc. I honestly love Hubspot and am always impressed with how it works and the new things they are coming out with. I do wish there was an SMS feature though so I could text with clients too. So many people don't answer unknown callers, including me, but a text could capture my attention.
Way more user friendly, more affordable

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Great experiences with tracking leads, email correspondence, workflow, etc. I honestly love Hubspot and am always impressed with how it works and the new things they are coming out with.

I do wish there was an SMS feature though so I could text with clients too. So many people don't answer unknown callers, including me, but a text could capture my attention.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
8.5
Lead management
8
Email marketing
9
7.3
Task management
8
Billing and invoicing management
5
Reporting
9
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
7.0
Social data
7
Social engagement
7
8.5
Marketing automation
10
Compensation management
7
6.0
Mobile access
6

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM