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HubSpot CRM - awesome (unless you worked at HubSpot and got spoiled by the custom SFDC set up we had in 2010-2015)
January 23, 2023

HubSpot CRM - awesome (unless you worked at HubSpot and got spoiled by the custom SFDC set up we had in 2010-2015)

Greg Wise | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

day to day sales pipeline management, forecasting, etc
  • visually appealing
  • clean interface
  • PLEASE ADD A 'Call" button like SFDC. theres an extra 1-2 steps when logging a call. that should be a button
  • increases sales efficiency
easy to use for folks who have never used a custom SFDC instance. i used SFDC at HubSpot. hard to switch from that (i worked at HS)

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Still one of the best

HubSpot CRM Feature Ratings

7.7
Customer data management / contact management
8
Workflow management
8
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
7
Interaction tracking
8
3.7
Case management
6
Call center management
2
Help desk management
3
9.0
Lead management
9
Email marketing
9
5.0
Task management
6
Billing and invoicing management
4
Reporting
Not Rated
7.0
Forecasting
7
Pipeline visualization
6
Customizable reports
8
7.3
Custom fields
6
Custom objects
8
API for custom integration
8
7.5
Role-based user permissions
7
Single sign-on capability
8
7.5
Social data
8
Social engagement
7
7.0
Marketing automation
7
Compensation management
7
7.0
Mobile access
7