HubSpot Works
May 23, 2023

HubSpot Works

Christina Krause | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

It enables us to organize and communicate with prospects in protected environment. Tracking call and other communication is made very easy with the various integrations that are available with the product. Tracking of deals and opportunities and simple. I have basically learned this tool with very little training and it is easy and intuitive to use.

Pros

  • email tracking
  • sequencing follow ups
  • overall prospect management

Cons

  • it is based on contact ownership, not company. That is creating cross-over for reps.
  • the marketing module is an add on piece rather than being a core feature of the product
  • the data that pulls in when you input domain is not always accurate especially phone number
  • improved sales rep adoption
It is very simple to use.
WE do not currently have a marketing team, we run that ourselves
zoho
salesforce
act
goldmine
tigre
custom designed software

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I see an issue with managing and segmenting huge corporations to be sure sales has no crossover.

HubSpot CRM Feature Ratings

7.6
Customer data management / contact management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
5
Interaction tracking
8
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
7.0
Lead management
8
Email marketing
6
8.0
Task management
8
Billing and invoicing management
Not Rated
Reporting
8
3.0
Forecasting
3
Pipeline visualization
3
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
7.0
Marketing automation
7
Compensation management
Not Rated
9.0
Mobile access
9

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