I use HubSpot every day and it is so extremely helpful!!
May 23, 2023

I use HubSpot every day and it is so extremely helpful!!

Anna Letto | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use it to further along the sales process and stay organized with tasks and follow ups. I also use it for outreach sequences.

Pros

  • Outreach sequence set up and follow up
  • Meeting links are very convenient
  • Report dashboard is great for showing data and reports

Cons

  • I sometimes do not have access to change HubSpot properties which is frustrating
  • Increased sales activity
It is much better for initial outreach and mass outreach
It has been great to integrate between our sales team. We do not use the marketing aspect as much
Better with initial outreach and the initial stages of the sales process

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Very appropriate for outreach and staying organized

HubSpot CRM Feature Ratings

8.7
Customer data management / contact management
10
Workflow management
9
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
8
Interaction tracking
9
5.7
Case management
8
Call center management
4
Help desk management
5
8.5
Lead management
8
Email marketing
9
9.0
Task management
9
Billing and invoicing management
9
Reporting
9
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
5.0
Custom fields
5
Custom objects
5
API for custom integration
5
6.0
Role-based user permissions
6
Single sign-on capability
6
6.5
Social data
6
Social engagement
7
7.0
Marketing automation
7
Compensation management
7
6.0
Mobile access
6

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