Early stage startup using HubSpot for enterprise sales
May 25, 2023

Early stage startup using HubSpot for enterprise sales

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use Hubspot to launch sales campaigns with automated emails and sequences to our key sales targets. We are able to evaluate engagement with our marketing materials and understand which users we should reach out to again.

Pros

  • Tracking email engagement and link clicks.
  • Managing a funnel of sales targets.

Cons

  • Clunky interface.
  • Sometimes too rigid of a formal.
  • The links are not clean and look like they are a virus.
  • It led to revenue growth by securing us large enterprise relationships.
  • We have had a massive increase in the number of first meetings we get versus managing cold call campaigns ourselves.
There are significantly better CRM interfaces out there, but HubSpot's contact tiers and abilities are unmatched. The links you embed in automated email campaigns are changed in the actual emails that are sent, which is disappointing, but the pros significantly outweigh the cons when it comes to tracking link engagement.
We have not used HubSpot for marketing yet but we do plan to switch from Mailchimp for our Marketing outreach to Hubspot.
We like Mailchimp's interface a lot more but feel limited in the automated sequences and flows we can enroll our leads in. We plan to switch our marketing efforts from Mailchimp to Hubspot soon.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It is particularly good for managing email campaigns where you need to have multiple touches before you get a response. The automated sequencing is very helpful in seeing where and when people start engaging.

HubSpot CRM Feature Ratings

3.7
Customer data management / contact management
1
Workflow management
3
Opportunity management
3
Integration with email client (e.g., Outlook or Gmail)
4
Quote & order management
2
Interaction tracking
9
2.0
Case management
2
Call center management
1
Help desk management
3
7.5
Lead management
6
Email marketing
9
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
6.5
Forecasting
Not Rated
Pipeline visualization
7
Customizable reports
6
8.0
Custom fields
8
Custom objects
8
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
8.0
Marketing automation
8
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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