Basic Review of HubSpot
July 07, 2023

Basic Review of HubSpot

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Tracking sales & leads, along with all communications

Pros

  • Email Tracking
  • Pipeline Tracking

Cons

  • Reporting
  • Custom Fields around $
  • Revenue Projections
  • Rep Adoption
It is more user friendly than other CRM softwares I've used.
It has allowed for more collaborative efforts
I prefer the interface of HubSpot to Salesforce, but I like the custom field options more on the SFDC side.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Easy for any user to go in and view prospect details and communication history

HubSpot CRM Feature Ratings

7.0
Customer data management / contact management
6
Workflow management
6
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
5
Interaction tracking
9
6.0
Case management
6
Call center management
6
Help desk management
6
6.0
Lead management
6
Email marketing
6
5.0
Task management
7
Billing and invoicing management
4
Reporting
4
5.0
Forecasting
5
Pipeline visualization
7
Customizable reports
3
6.3
Custom fields
7
Custom objects
6
API for custom integration
6
6.0
Role-based user permissions
6
Single sign-on capability
6
6.5
Social data
6
Social engagement
7
6.5
Marketing automation
6
Compensation management
7
6.0
Mobile access
6

Comments

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