Easy, clean, customizable, and impactful. HubSpot is the best of the best!
July 07, 2023

Easy, clean, customizable, and impactful. HubSpot is the best of the best!

Zachary Russell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot to track customer interactions, communication, and deals associated with each client. It has helped us organize all of our tasks and avoid letting opportunities fall through the cracks.

Pros

  • Customizations
  • User Experience
  • Training Materials
  • Integrations

Cons

  • Subscription deals
  • Integrations
  • I can't think of much else. I think upgrading would help us solve most of our issues.
  • Tracking and projecting revenue growth
  • tracking opportunities that would have been missed without HubSpot
  • clear vision of how to standardize and optimize our sales and customer service.
It took me only a couple of weeks to understand the basics of the platform. From there I constantly learn new things each time I use it but it's not daunting to learn new things. Everything new I have needed to try is easy to test and there are a lot of help articles out there that have helped answer questions I have had.
This has helped to align our efforts for sure but we haven't been able to use the marketing function fully yet. Once we are able to upgrade and when we have a little more people on board we should have no problem using the marketing functionalities with Sales to just skyrocket our growth!
HubSpot is way easier to navigate, customize, and train even the less tech-savvy individuals on our team. It's simple to use and the overall organization is unmatched. It's easy and quick to get where I need to go to find companies and contacts I need to reach out to. It's honestly just an overall joy to use.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It's super easy to use and set up. I will always recommend this CRM at any organization. I use to use Salesforce and that CRM was really complicated. The user experience and ease of use on HubSpot is unmatched.

I think this CRM is best suited for any organization that needs to track customers. From tax consultants to ecommerce sales this is the perfect fit for any company!

HubSpot CRM Feature Ratings

9.8
Customer data management / contact management
10
Workflow management
10
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
Not Rated
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
9.5
Marketing automation
10
Compensation management
9
10.0
Mobile access
10

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