Great System
July 07, 2023

Great System

Brian Thorpe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use hubspot to manage almost all of our processes at Eddy. I use it to manage all customer interactions and notes.

Pros

  • Organization
  • Ease of Use
  • Automation

Cons

  • price quotes customization
  • texting
  • drip sequencing
  • shorter deal cycles
  • organization of customers
  • organization of leads
It is better than the other CRM I've used which was Zendesk.
It has helped out getting leads from marketing to sales in a quick way.
Hubspot is way better than zendesk in every way.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Hubspot is great to email, call, and leave notes on customer accounts. There a lot of automations I can set up to help me organize my tasks and keep my customers happy.

Something that would be very helpful is adding a texting feature. Many of our customers prefer texting.

HubSpot CRM Feature Ratings

7.3
Customer data management / contact management
9
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
1
Interaction tracking
8
9.3
Case management
9
Call center management
10
Help desk management
9
7.5
Lead management
10
Email marketing
5
6.0
Task management
10
Billing and invoicing management
1
Reporting
7
8.0
Forecasting
9
Pipeline visualization
8
Customizable reports
7
8.0
Custom fields
9
Custom objects
9
API for custom integration
6
9.5
Role-based user permissions
10
Single sign-on capability
9
7.5
Social data
8
Social engagement
7
8.5
Marketing automation
10
Compensation management
7
9.0
Mobile access
9

Comments

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