Review
July 30, 2024

Review

Ahmed Baig | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot at my organization in our current GTM strategies for our products.

Pros

  • Record Management
  • Pipeline Management

Cons

  • Glitches
  • Lists being more intuitive
  • Has allowed us to track accounts and keep records
Overall, HubSpot is intuitive. There are some issues though usually customer support is good.
I was used to Salesforce and HubSpot was picked by my organization. I have become accustomed to using HubSpot and prefer some aspects in it now.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

So far in my experience, HubSpot has been great for our usecase.

HubSpot CRM Feature Ratings

8.2
Customer data management / contact management
10
Workflow management
7
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
8
Interaction tracking
10
8.0
Case management
8
Call center management
8
Help desk management
8
7.0
Lead management
6
Email marketing
8
6.7
Task management
8
Billing and invoicing management
6
Reporting
6
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
6.5
Role-based user permissions
7
Single sign-on capability
6
9.0
Social data
10
Social engagement
8
9.5
Marketing automation
10
Compensation management
9
8.0
Mobile access
8

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