HubSpot is Head and Shoulders Above the Rest
July 30, 2024

HubSpot is Head and Shoulders Above the Rest

Cameron Freeman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Our law firm utilizes HubSpot in our client acquisition and client relationship throughout the first half of their customer journey. This includes managing new leads, nurturing existing leads, phone calls via sales, marketing email, automations, lists and so much more. The business problems we address through using HubSpot is getting to leads faster and more efficient, re-marketing/re-targeting, and reporting important KPIs and metrics.

We bring in around 400 raw leads per month with over a third of them being qualified leads that need processes in place. Our scope is vast and we use HubSpot to be our magic bullet in our sales and marketing initiatives.

Pros

  • Contact Management/Lead Managment
  • Automations (Workflows and Sequences)
  • AI and similar tools, Content Remix, etc.
  • Calling and Sales Activities
  • List Building, Email Marketing, and Lead Scoring/Attribution
  • Custom Deal and Contact Properties
  • Landing Pages and Forms (lead acquisition funnels)
  • Integrations
  • Marketing Email Templates + Builder
  • Service-Side (Inbox, Chat, Calls, etc.)

Cons

  • Individualized SMS
  • Better integration with Nextiva
  • SEO Tools (keyword research)
  • More complexity via workflows + properties
  • Better pipeline management and better ROI/ROAS visibility
  • Better and cleaner reporting data
  • Enhanced lead visibility and lead attribution
  • More efficient workflow
  • Automations that have saved my department time and money
  • HubSpot has fueled our overall growth
Everything is perfect, I think the app needs more features and beter navigation. I work on the go a lot or look into leads, I think there should be equivalent ease of access and use on the mobile app as the browser app. I'd love to be able to set up and access workflows via the app
HubSpot is easier to use and is more in-depth than all the rest.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot is a solution that if your business/company can afford to include it, they should. This is the best CRM you can ask for. I believe truly that HubSpot defines the benchmark of what CRM tools should be. Everything that we use on a sales and marketing basis is covered

HubSpot CRM Feature Ratings

9.5
Customer data management / contact management
10
Workflow management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
8
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
9.3
Task management
9
Billing and invoicing management
10
Reporting
9
9.0
Forecasting
Not Rated
Pipeline visualization
10
Customizable reports
8
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
8.0
Social data
8
Social engagement
8
10.0
Marketing automation
10
Compensation management
10
6.0
Mobile access
6

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM