Item: IBM Cloud Pak for Business Automation
Rating: 9
Author: Noman Lauren

Overall Satisfaction with IBM Cloud Pak for Business Automation

Use Cases and Deployment Scope

We're a marketing agency based in Egypt and we manage over +50 leading accounts in the Middle East, We have saved a lot of money and reduced a lot of time by automating most of our daily processes while making sure no human error risk anymore, This led us to seek for evolving our network operations and thanks to Cloud Pak Network Automation we just achieved the zero-touch stage, The third thing is their expertise in AI Technologies and involving it in every tool is making our workflow so much easier and this was one of the reasons we got convinced to switch from AWS to IBM, They have incredible capabilities when it comes to AI/ML and this was one of the factors we're growing faster than ever now.Thanks IBM.

Pros and Cons

Pros

Decision Management
Process Mining
Robotic Process Automation
Content Services
Document Processing
Workflow Automation

Cons

They need to add more in-built workflows
Needs more OCR Models
They need to reduce the minimum price

Return on Investment

We've increased our customer satisfaction score by 80% in less than a month.
we discovered and automated over +70 processes that used to be done manually
we easily discover automation opportunities through Process Mining
We are having a better decision making now thanks to AI and ML

Key Insights

Do you think IBM Cloud Pak for Business Automation delivers good value for the price?

Yes

Are you happy with IBM Cloud Pak for Business Automation's feature set?

Yes

Did IBM Cloud Pak for Business Automation live up to sales and marketing promises?

Yes

Did implementation of IBM Cloud Pak for Business Automation go as expected?

Yes

Would you buy IBM Cloud Pak for Business Automation again?

Yes

Other Software Used

IBM Process Mining, IBM Robotic Process Automation, IBM Watson Assistant, Automation Anywhere, IBM Maximo, IBM Cloud Pak for Integration, IBM Cloud Pak for Network Automation

Likelihood to Recommend

If you go to a place for the first time, You firstly look at their launching date to have your first impression if they just started and still beginners or they are the giants of the industry for decades, IBM existed before Apple, Amazon, Microsoft and Google and they are a true experts in what they do, I didn't take that chance because I wasn't sure since I am not a fan of their hardware but after checking out their capabilities in software engineering, I am going to give their hardware a go again. If you're running a mid-size business or an enterprise. Make sure to check out their Tools and their awesome Cloud Paks and you'll find yourself with all the tools you need to power-up your business to the max.

Comments

Please log in to join the conversation

Digital Transformation leading cloud for end-to-end business automation