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Digital Transformation leading cloud for end-to-end business automation
Updated May 14, 2022

Digital Transformation leading cloud for end-to-end business automation

Noman Lauren | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Cloud Pak for Business Automation

We're a marketing agency based in Egypt and we manage over +50 leading accounts in the Middle East, We have saved a lot of money and reduced a lot of time by automating most of our daily processes while making sure no human error risk anymore, This led us to seek for evolving our network operations and thanks to Cloud Pak Network Automation we just achieved the zero-touch stage, The third thing is their expertise in AI Technologies and involving it in every tool is making our workflow so much easier and this was one of the reasons we got convinced to switch from AWS to IBM, They have incredible capabilities when it comes to AI/ML and this was one of the factors we're growing faster than ever now.Thanks IBM.
  • Decision Management
  • Process Mining
  • Robotic Process Automation
  • Content Services
  • Document Processing
  • Workflow Automation
  • They need to add more in-built workflows
  • Needs more OCR Models
  • They need to reduce the minimum price
  • We've increased our customer satisfaction score by 80% in less than a month.
  • we discovered and automated over +70 processes that used to be done manually
  • we easily discover automation opportunities through Process Mining
  • We are having a better decision making now thanks to AI and ML

Do you think IBM Cloud Pak for Business Automation delivers good value for the price?

Yes

Are you happy with IBM Cloud Pak for Business Automation's feature set?

Yes

Did IBM Cloud Pak for Business Automation live up to sales and marketing promises?

Yes

Did implementation of IBM Cloud Pak for Business Automation go as expected?

Yes

Would you buy IBM Cloud Pak for Business Automation again?

Yes

If you go to a place for the first time, You firstly look at their launching date to have your first impression if they just started and still beginners or they are the giants of the industry for decades, IBM existed before Apple, Amazon, Microsoft and Google and they are a true experts in what they do, I didn't take that chance because I wasn't sure since I am not a fan of their hardware but after checking out their capabilities in software engineering, I am going to give their hardware a go again. If you're running a mid-size business or an enterprise. Make sure to check out their Tools and their awesome Cloud Paks and you'll find yourself with all the tools you need to power-up your business to the max.