Neat product to drive customer advocacy
Updated August 30, 2021

Neat product to drive customer advocacy

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Influitive

We use Influitive as the platform to power our customer advocacy program. It sits in our Center of Excellence, which spans all lines of business and global locations. The platform allows us to engage with, nurture, and mobilize our customers at scale. With Influitive, we are able to drive our customers to advocate on behalf of the company through case studies, testimonials, speaking engagements, referrals, and references while giving back to the customers through rewards, personal and professional advancements, and networking.
  • Support and Customer Success teams are ever ready to help.
  • The platform is intuitive and easy to use.
  • The development team is always open to feedback and coming up with the features that we've requested.
  • I believe the platform is relatively "young," so lots of room for functionality improvements.
  • Rewarding advocates automatically as well as by manual approval
  • Tracking advocate engagement/activities
  • Reporting progress and success of engagement and recruitment
  • We've been able to generate quite a bit of user-generated content (product reviews, blogs, testimonials), social shares, and case studies.

Do you think Influitive delivers good value for the price?


Are you happy with Influitive's feature set?


Did Influitive live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Influitive go as expected?


Would you buy Influitive again?


Influitive is great for advocacy programs, more B2B and less B2C.

Using Influitive

1 - Marketing, customer success
5 - Marketing, operations, technical, communications, project management
  • Supporting customer success
  • Engaging and rewarding customers for advocacy
  • Creating user-generated marketing materials like case studies, testimonials, blogs, product reviews
  • Supporting Sales with references, lead referrals, cross-sell/up-sell opportunities
  • Supporting product with beta testers, product feedback, customer advisory board
Influitive has worked well so far and we've invested quite a bit to integrate this tool with our existing Sales CRM.

Evaluating Influitive and Competitors

  • Product Features
  • Product Usability
  • Prior Experience with the Product

Influitive Implementation

Know your systems well and have your technical folks on your side.
Yes - There's the discovery and planning phase before the actual implementation phase by my internal team and then by Influitive's tech team.

Influitive Support

Influitive Support and CSMs are top notch. They really do their best to solve any issue you may be facing, and in a timely manner.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
The package we have includes premium support I believe.
Yes - Not sure that I remember or know if it was resolved. I don't believe I checked.
My CSM, Meaghan Shepherd is just amazing. I have a bi-weekly call with her and she will literally help me solve every single problem I have, on the call or follow up religiously. These are not product problems but rather advocacy challenges.

Using Influitive

There's always room for improvement and they are constantly seeking our feedback for this purpose.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Building out challenges/activity posts
  • Reward system
  • Discussion board