Neat product to drive customer advocacy
Updated August 30, 2021
Neat product to drive customer advocacy
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Influitive
We use Influitive as the platform to power our customer advocacy program. It sits in our Center of Excellence, which spans all lines of business and global locations. The platform allows us to engage with, nurture, and mobilize our customers at scale. With Influitive, we are able to drive our customers to advocate on behalf of the company through case studies, testimonials, speaking engagements, referrals, and references while giving back to the customers through rewards, personal and professional advancements, and networking.
- Support and Customer Success teams are ever ready to help.
- The platform is intuitive and easy to use.
- The development team is always open to feedback and coming up with the features that we've requested.
- I believe the platform is relatively "young," so lots of room for functionality improvements.
- Rewarding advocates automatically as well as by manual approval
- Tracking advocate engagement/activities
- Reporting progress and success of engagement and recruitment
- We've been able to generate quite a bit of user-generated content (product reviews, blogs, testimonials), social shares, and case studies.
Do you think Influitive delivers good value for the price?
Yes
Are you happy with Influitive's feature set?
Yes
Did Influitive live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Influitive go as expected?
Yes
Would you buy Influitive again?
Yes
Using Influitive
1 - Marketing, customer success
5 - Marketing, operations, technical, communications, project management
- Supporting customer success
- Engaging and rewarding customers for advocacy
- Creating user-generated marketing materials like case studies, testimonials, blogs, product reviews
- Supporting Sales with references, lead referrals, cross-sell/up-sell opportunities
- Supporting product with beta testers, product feedback, customer advisory board
Evaluating Influitive and Competitors
- Product Features
- Product Usability
- Prior Experience with the Product
Influitive Implementation
- Implemented in-house
Yes - There's the discovery and planning phase before the actual implementation phase by my internal team and then by Influitive's tech team.
- No major issues
Influitive Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
The package we have includes premium support I believe.
Yes - Not sure that I remember or know if it was resolved. I don't believe I checked.
My CSM, Meaghan Shepherd is just amazing. I have a bi-weekly call with her and she will literally help me solve every single problem I have, on the call or follow up religiously. These are not product problems but rather advocacy challenges.
Using Influitive
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Building out challenges/activity posts
- Reward system
- Discussion board
Yes, but I don't use it