Influitive is huge disappointment after JigSaw acquisition
My company has been using Influitive for the past two years to manage our customer advocacy program. It helps us provide a centralized …
Overview
What is Influitive?
AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As…
Recent Reviews
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What is Influitive?
AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://influitive.com/pricing
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Influitive?
Influitive allows companies to build a community and invite customers to complete challenges, referrals, product reviews, social media posts, and more. As community members complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Influitive aims to enable businesses to easily visualize and report on all activities completed and the ROI of those activities, while integrating with the user's CRM and marketing automation platform to guide members through the entire customer journey.
The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.
The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.
Influitive Features
- Supported: Issue challenges to get feedback, references and more
- Supported: Complete referral management
- Supported: Build community through discussions
- Supported: Easily report on activities within your Hub
Influitive Screenshots
Influitive Video
Want to learn more about Influitive?
Visit https://influitive.com
Influitive Integrations
Influitive Competitors
- TechValidate
- Firstup (Dynamic Signal + SocialChorus)
- Amplifinity
- Next Bee
- Get Ambassador
Influitive Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | English, French, Spanish, Italian, Portuguese, Japanese, Korean, Chinese (Simplified) |
Frequently Asked Questions
AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.
TechValidate, Firstup (Dynamic Signal + SocialChorus), and Amplifinity are common alternatives for Influitive.
Reviewers rate Availability and Online Training highest, with a score of 10.
The most common users of Influitive are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(207)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
August 30, 2021
Neat product to drive customer advocacy
Score 10 out of 10
Vetted Review
Verified User
We use Influitive as the platform to power our customer advocacy program. It sits in our Center of Excellence, which spans all lines of business and global locations. The platform allows us to engage with, nurture, and mobilize our customers at scale. With Influitive, we are able to drive our customers to advocate on behalf of the company through case studies, testimonials, speaking engagements, referrals, and references while giving back to the customers through rewards, personal and professional advancements, and networking.
- Support and Customer Success teams are ever ready to help.
- The platform is intuitive and easy to use.
- The development team is always open to feedback and coming up with the features that we've requested.
- I believe the platform is relatively "young," so lots of room for functionality improvements.
- Rewarding advocates automatically as well as by manual approval
- Tracking advocate engagement/activities
- Reporting progress and success of engagement and recruitment
- We've been able to generate quite a bit of user-generated content (product reviews, blogs, testimonials), social shares, and case studies.
1
Marketing, customer success
5
Marketing, operations, technical, communications, project management
- Supporting customer success
- Engaging and rewarding customers for advocacy
- Creating user-generated marketing materials like case studies, testimonials, blogs, product reviews
- Supporting Sales with references, lead referrals, cross-sell/up-sell opportunities
- Supporting product with beta testers, product feedback, customer advisory board
No
- Product Features
- Product Usability
- Prior Experience with the Product
- Implemented in-house
Yes
There's the discovery and planning phase before the actual implementation phase by my internal team and then by Influitive's tech team.
- No major issues
The package we have includes premium support I believe.
Yes
Not sure that I remember or know if it was resolved. I don't believe I checked.
My CSM, Meaghan Shepherd is just amazing. I have a bi-weekly call with her and she will literally help me solve every single problem I have, on the call or follow up religiously. These are not product problems but rather advocacy challenges.
- Building out challenges/activity posts
- Reward system
- Discussion board
Yes, but I don't use it
August 25, 2021
Influitive AdvocateHub is Easy to Use
Influitive AdvocateHub is being used at my organization by only me. I use it to manage the Blackbaud Champions application. The application is used as a reference to articles, interaction with other users and discussion boards. AdvocateHub's application can be used on the go, which is quite convenient. I recommend other Blackbaud users to download the app and try it themselves.
- Easy to operate
- Organized
- Simple to respond
- Ability to have more than one window open would be beneficial.
- Authentication login (like with a pin) rather than username and password. It could be saved on a password keychain.
- The ability to share to Facebook, LinkedIn and Twitter in one place.
- Accessibility on the go.
- Ease of use.
- Influitive AdvocateHub has had a positive effect on my interaction with my peers.
- Positive interaction with Blackbaud employees.
- Fun and easy to use for quick read topics.
Influitive is the best solution, followed by HubSpot. Of course Influitive interacts with HubSpot making it the most versatile program to utilize. Other features that are beneficial are the advocacy and community components. And the opportunity to manage events is fantastic. I have used all of these features and they are easy and prove to be productive.
- The menus
- Social sharing and advocacy
- Mingling in community and networking with others
- Sometimes the social share gets caught up and you have to reload it a couple times
- Login, remembering my password. A four digit code would be easier.
Yes
Easy to use and manageable. It also provides tools to track analytics, which we really like. Creating challenges and listing rewards are easy and provides a engaged interface.
August 20, 2021
Use Influitive to Engage Clients Like Never Before!
Influitive is being used solely by me, but I occasionally post content to satisfy requests from other members of the marketing team. For example, the event manager on our team may need feedback from attendees about their experience and the types of content/events they prefer. Posting a survey to Influitive is far more successful than sending it out via email because your clients and encouraged by receiving points for their input. The instant gratification (even if it's just a few reward points) is more enticing than a "chance" to win a gift card or any of the other tactics marketers often use. The feedback is also more useful because the clients who are members of your loyalty program on Influitive have the most experience using your products or services. This has helped us improve client engagement tremendously.
- I love how Influitive has everything set up to create incentives for your clients to engage with the company. Most companies have to build their own rewards programs - this is already built for you so all you have to do is post.
- I like how easy it is to use Influitive. Of course, there are things that you'll have to learn about the platform in order to use it, but it feels very similar to social media which helps you to pick up the platform and its features very quickly.
- It's very helpful that you have a coach when you purchase Influitive. There's always a new feature on Influitive and your coach is there to teach you or answer questions about all of them.
- The integrations available for Influitive enable a lot of the process to be automated. One of the integrations I use the most is Tango Card, which automatically sends an electronic gift card to clients when they redeem any gift card.
- The system doesn't limit what types of rewards you can offer. We've been able to post our company "swag" as a reward so, our logo is seen on our clients' mugs, polo shirts, pens, and more.
- The onboarding process is a little difficult if you are not the first person to use Influitive at your organization. I don't think you're given as much attention as the person who initially started using the platform when it was first purchased, which forces you to teach yourself.
- The platform allows users to earn badges, but I don't understand what is required to receive these badges. I wish there was a way to customize the requirements for each badge.
- The variety of CTA options is extremely valuable for us because we've been able to increase our social media following just by making posts that give clients a few points in exchange for following us on Twitter.
- The Tango Card integration is a big plus for us. It helps us to manage this platform even during hectic weeks since it automates some of the reward redemption
- We love having the option to post surveys, which is what a lot of my colleagues leverage Influitive for. Its helped us to build better business proposals that include testimonials, and provide case studies for our website based on client feedback that we've received so easily through influitive.
- Influitive helps us to reach our sales goals by providing a space for us to upsell to our current clients, and enable those clients to be rewarded for referring new clients.
- We have also had success in increasing overall client engagement. Influitive has improved our social media following, increased responsiveness to surveys, and more.
August 18, 2021
Why Influitive is a stack above the rest...
Score 9 out of 10
Vetted Review
Verified User
At HPE we are using Influitive as the platform that we build our customer advocacy communities on. We have several communities that span multiple business units across the company, and more to come in the future. Influitive also provides a centralized location for us to build out advocate profiles allowing us to better customize per advocate. Without Influitive we would likely have several tools and not be set up for success as we are now.
- Profile buildout.
- Bite sized interactions.
- Allows for easy fostering.
- Admin side - some things could be made easier.
- More user group initiatives.
- A great CSM
- The profiling ability
- The scalability
- The ability to be creative
- The ability to segment
- Better relationships with customers.
- Better product enhancements that customers actually need/want.
- Able to positively influence pipeline.
- Able to positively influence the content pipeline.
I felt Influitive offered a more complete package, with a strong roadmap. This was the top option for a one stop shop, that would allow me to truly build a solid foundation for a thriving program. It has not let me down, and I am still pleased that this was the vendor I cheered for in the RFP process.
10
We represent Customer Advocacy, Customer Reference and Customer Marketing on some level. Each area brings different needs:
Customer Advocacy - Discovering, Nurturing and Mobilizing
Customer Reference - Placing the right customer at the right time with an ask via a prospect
Customer Marketing - Placing the right customer in marketing asks (Content creation, Speaking Sessions, Reviews etc.)
Customer Advocacy - Discovering, Nurturing and Mobilizing
Customer Reference - Placing the right customer at the right time with an ask via a prospect
Customer Marketing - Placing the right customer in marketing asks (Content creation, Speaking Sessions, Reviews etc.)
5
I truly believe that community managers need to have empathy, be organized, be human and have the ability to not only have fun but also let their personality shine.
It is critical for communities to be relatable and not robotic. You want to create a nurturing place where customers can grow while you hep them succeed!
It is critical for communities to be relatable and not robotic. You want to create a nurturing place where customers can grow while you hep them succeed!
- Customer Advocacy
- Customer Reference
- Customer Marketing
- We have run dual charity initiatives
- We have greated local user groups
- We have fostered worldwide relatinships between our customers
- We can discover how we can help customers achieve personal goals
- We can grow the customer influence within our products
- We can make more customized asks
No
- Price
- Product Features
- Product Usability
- Product Reputation
Key factors in our decision were features, usability, reputation and then price. We wanted a platform that had a strong roadmap so we could grow and scale the program withinnovation. We needed it to be usable, and integrate with other applications. We wanted a company with a strong reputation in the space, as it is never easy to change this type of application on the fly. Lastly, price came into play...but we truly wanted to best offering as it is customer facing.
To be honest, I would not change my process. These days there are more options to pick from but I think the key fundamental pillars have not changed for me. The key factor forme now would be does just one platform hit the entire bill or are their little pieces of other offerings I would also like to see on Influitive.
- Implemented in-house
No
Change management was minimal
Change management was a small factor, and one that I would say did not impact how quick we were up and running. When there are strong leads, the process is simply smoother. When people have a passion for the space the process is just smoother. So I would say if determined...you will be A okay!
- Making sure all deliverables were secured in time.
I have to be honest here, that I do not remember what level of support we have aligned to our contract. I can simply say that I have never not even once had an issue. I have always felt that my cases where dealt with in a timely manner with great skill. I do not always look forward to collaborating with support teams...but that is not the case with the Influitive support team!
Yes
Anytime I have had to report a bug, the team responded very quickly and asked all revelant questions to make sure together we could action asap. They then went to work, kept me up to date, followed through with the outcome and made sure things on our end were working properly.
Recently we had an issue with a certificate on our end expiring. Influitive responded asap, worked with us on the fly to get things updates to minimize our downtime and did it all with a smile never making us feel the stress we could have if it was not taken seriously on their end! I have always found that the team goes above and beyong this is just an example of the most recent win with them!
- Reporting
- Discussions
- Challenges
- Profiling
- Reporting if you do not have a metrics background, but your CSM will be there to help
Yes, but I don't use it