Game-changing Advocacy Tool and Excellent Services Team!
September 13, 2023

Game-changing Advocacy Tool and Excellent Services Team!

Sydney Hoareau | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Customer Advocacy

Overall Satisfaction with Influitive

We use Influitive as a customer-facing community resource for Prophix customers that supports collaboration, knowledge sharing, and engagement among like-minded users. Its purpose is to strengthen adoption, nurture cross/upsell opportunities, mobilize acts of advocacy and strengthen retention. It also offers a gamified experience. With each completed activity, customers earn points that they can redeem for rewards (e.g. Prophix-branded items, charity donations, or Amazon/Starbucks/Stubhub giftcards).

Pros

  • Providing a gamified learning experience
  • Offering an active discussion forum for our customers to share their knowledge
  • Reports, Dashboards, and Metrics

Cons

  • More user-friendly ways to pull reports
  • Increased retention
  • Upsell and cross-sell opportunities
  • Providing a self-service experience for our customers
The team at Influitive is STELLAR. They are always quick to answer questions and they do an excellent job with account planning and maximizing our ROI with the solution.

Do you think Influitive delivers good value for the price?

Yes

Are you happy with Influitive's feature set?

Yes

Did Influitive live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Influitive go as expected?

I wasn't involved with the implementation phase

Would you buy Influitive again?

Yes

It's best-suited as a community hub to nurture and mobilize product promoters. It's also great to roll out a variety of campaigns that are aligned with different aspects of your business.

Comments

More Reviews of Influitive

  1. Home
  2. Customer Advocacy Software
  3. Influitive Reviews
  4. User Review of Influitive