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Influitive

Influitive

Overview

What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As…

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Recent Reviews

Influitive is great

10 out of 10
December 06, 2023
Influitive helps us create deeper relationships with our customers. Our SaaS product has multiple layers of users and we may not be able …
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How Influitive Differs From Its Competitors

Customer Advocacy Impact

We are still working through this process. But we have been working on a way to capture and share out customer testimonials with a story library that we continually update and share out to the greater team to use for content creation or to add a proof point for a prospect.
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Customer Advocacy Impact

Prior to using Influitive to track requests we were using a mix of excel and Salesforce with an extension of RefEdge and this was only some of the requests, most were lost to the notebooks and inboxes of colleagues without our visibility. By launching a program on Influitive we're more …
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Customer Advocacy Impact

The platform provided a centralized hub to monitor and measure advocate engagement systematically. The intuitive interface allowed us to track activities such as challenges completed, content shared, and discussions participated in, providing a comprehensive view of advocate interactions.
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Customer Advocacy Impact

The ability to download insights from each challenge and export as a CSV file has been instrumental in cross-team communication.
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Customer Advocacy Impact

The Influitive platform makes generating and tracking requests a breeze.<br><br>We are able to design content for all use cases and segment our audience to target the right customers in each case. The reporting functionality makes it simple to track the activities that our customers complete and …
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Hybrid Platform

We have excelled in achieving all these attributes, and believe it will continue to drive customer advocacy and build a splendid connection between customer and brand. Influitive promises a great UX, amazing features, and effortless creation of tasks and reporting. Well, isn't that a dream for an …
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Customer Advocacy Impact

Reporting is seamless however one needs to be cautious of the options and selection you make. The good part is the AM and support team is helpful and they make life between business goals and customer-centric initiatives effortless. We have been using Influitive for over 6 years and believe the …
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Customer Advocacy Impact

Influitive has allowed us to put so much of our goals under one roof. Before Influitive there were all kinds of email and slack threads about advocacy that didn't all feel consolidated. Now that we have the platform, we can get a very clear picture of activity and ROI.
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Customer Advocacy Impact

It's very easy and intuitive to track customer activity in Influitive especially through the initial interface which provides a summary of activity per advocate, where you can then deep dive into the advocate's profile and activity in more detail. Internal requests are largely handled through a …
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Customer Advocacy Impact

Influitive allows us to bridge the gap between our Customer Success team and Marketing/Sales teams and has allowed us to take note of our key superpromoters. Before Influtive there were many emails sent by different people in the organization to try and recruit/mobilize advocactes, but with …
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Customer Advocacy Impact

We use Influitive to gain insider knowledge on our customers, their favorite things, what they like to do, so that we can customize their experience. We also promote other sides of our business that customers may not be aware of to grow our business. Beforehand everything had to be done in one on …
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Hybrid Platform

Yes, definitely. We have been able to take advantage of a lot of Influitive's features, such as the Discussions feature which lets customers interact with each other in a Discussions-based forum. We have also been able to make the challenges look really enticing and fun so that our customers …
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Customer Advocacy Impact

It helped us in tracking overall engagement and also helped us in centralizing the overall advocacy efforts for our organization.

Helped us in tracking all the acts of advocacy and syncing them with our internal systems for creating a holistic view.
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Hybrid Platform

We use Influitive for our customer advocacy program, which is, in and of itself, a fabulous community. The software makes it really easy to get to know community members, as well as allow community members to get to know each other. If you're a creative community manager, there are a million ways …
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Hybrid Platform

We have benefited by being able to connect with our customers on a closer, 1-1 basis. It has enhanced our feedback we give to our support and product teams in terms of what customers are saying and what they would like to see.
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Hybrid Platform

Yes to both of these. As stated before, these are the primary ways we lean on Influitive as part of our "long" game to retain customers...by prioritizing our star customers who have already been promoting us to their own personal networks since Day 1. Influitive just gives them an easier way to do …
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Hybrid Platform

Influitive has been great for engaging our existing Advocates. We do, however still use a separate tool for Community building (SFDC communities). While SFDC communities aren't perfect, it's a better option for our organization as our care site is also hosted in SFDC (and our CRM is obviously SFDC …
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Hybrid Platform

At first, my company was only going to be using the customer advocacy tool. After reviewing closely, we decided to add community building and it was a great decision. Having both is like peanut butter and jelly, it just goes really well together.
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Hybrid Platform

We have had steady year-over-year growth in our advocate numbers thanks to the Influitive platform. The platform is a safe space for our advocates to hold discussions on topics relevant to them and a great place to network. It is also a great way for us to stay connected to our advocates in a fun …
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Hybrid Platform

It's doing exactly that! Most of all, the offer of being part of Influitive's own community has allowed for networking, idea sharing, and discussions with those in similar industries, whom I would have never met otherwise!
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Hybrid Platform

We have benefited from using Influitive as our customer advocacy platform. It has helped us nurture our clients to become advocates at every stage of the customer lifecycle.
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Hybrid Platform

We have benefited significantly from both of these areas. Our hub allows us to connect and build brand advocates but also encourages community behaviour with our hub members, increasing retention and creating evangelists of the brand.
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Hybrid Platform

That is certainly one of our goals - to use Influitive to drive community engagement. We use another platform for our community but it integrates easily so I hope we'll be able to see success with that.
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Hybrid Platform

I have been able to engage with customers on a closer level and this has enabled me to understand the needs and wants of our customers better
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Hybrid Platform

The different types of challenges help creating a very strong community that can help the company with the general awareness. The challenges as well are useful for the customer advocacy, it’s very easy to engage them! It was very easy to create a strong community with a twist! Very recommended
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Verified User
Manager in Marketing
Computer Software Company, 501-1000 employees
NS
Nicole Scherck
Customer Marketing Manager
Experity Health (Health, Wellness and Fitness, 201-500 employees)
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Pricing

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Influitive

Influitive

N/A
Unavailable

What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://influitive.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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NextBee

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Product Details

What is Influitive?

Influitive allows companies to build a community and invite customers to complete challenges, referrals, product reviews, social media posts, and more. As community members complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Influitive aims to enable businesses to easily visualize and report on all activities completed and the ROI of those activities, while integrating with the user's CRM and marketing automation platform to guide members through the entire customer journey.

The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.

Influitive Features

  • Supported: Issue challenges to get feedback, references and more
  • Supported: Complete referral management
  • Supported: Build community through discussions
  • Supported: Easily report on activities within your Hub

Influitive Screenshots

Screenshot of Expand your reach through trusted channelsScreenshot of Take Influitive mobile. Advocacy enables anytime, anywhere.

Influitive Video

Want to learn more about Influitive? Visit https://influitive.com

Influitive Integrations

Influitive Competitors

Influitive Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Italian, Portuguese, Japanese, Korean, Chinese (Simplified)

Frequently Asked Questions

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.

TechValidate, Firstup (Dynamic Signal + SocialChorus), and Amplifinity are common alternatives for Influitive.

Reviewers rate Availability and Online Training highest, with a score of 10.

The most common users of Influitive are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(207)

Attribute Ratings

Reviews

(1-14 of 14)
Companies can't remove reviews or game the system. Here's why
December 29, 2023

Influitive Review

NS
Nicole Scherck
Customer Marketing Manager
Experity Health (Health, Wellness and Fitness, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Post-Sale Experience
10
Our implementation team was amazing! They were ready to answer any questions and offered helped with customization to ensure that we hit our go-live date.
Our CSM has been the best support. With his help and guidance we have been able to utilize the tool more than we planned and he is always looking for new ways for us to automate our processes.
December 18, 2023

Best in class advocacy tool

Verified User
Program Manager in Marketing
Information Technology & Services Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Post-Sale Experience
10
From day 1, Influitive work very closely with your business to ensure that you're on the right path. They'll help justify business cases, ensure that you're on track to hit launch dates and support customer sign ups. From there, any issues are dealt with quickly by a solid support team that always has answers and will work hard and fast to resolve issues. We see our CSM as an extension of our own team, she helps us to achieve our goals and keeps us on track by sharing the right paths to get there. We completely trust her to meet with our customers at events to drive sign ups and engage with existing advocates and couldn't do any of this without her!
December 11, 2023

Unleashing the Power of Advocacy

Amber Champney | TrustRadius Reviewer
Amber Champney
Customer Marketing Coordinator
Wrike (Computer Software, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Post-Sale Experience
9
We found working with the vendor after the sale to be highly positive and efficient. Their team demonstrated a strong commitment to customer satisfaction and was responsive to our needs. While there were some minor areas for improvement, overall, the post-sale support and collaboration contributed significantly to our positive experience with the vendor.
December 06, 2023

Influitive is great

Verified User
Director in Marketing
E-Learning Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Post-Sale Experience
10
As a marketer at a Saas company, I model my pre and post-sales experience after Influitive. Everyone was friendly, everything was very transparent and the hand offs were very smooth.
December 05, 2023

Influitive - engaging customers through gamified interactions

Huw Wigley | TrustRadius Reviewer
Huw Wigley
Post-Sales Marketing Manager
SUSE (Information Technology & Services, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Post-Sale Experience
9
The Influitive team are always on hand to support the development and growth of the program.

It is obviously in their interest for our program to succeed, but there's a genuine feeling that the team care about their customers and want to do everything they can to ensure success.

We have a CSM who we talk to regularly. As an Influitive expert (and formerly a customer), she is very well positioned to offer advice and guidance. We are also in regular contact with the Influitive leadership team, giving us the opportunity to be heard by those responsible for the future of the solution.
November 30, 2023

Engage your customers at a whole new interactive level with Influitive

Verified User
Director in Marketing
Information Technology & Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Post-Sale Experience
6
The high-level touch points are strong, but getting into the day-to-day weeds of building the actual program can be a bit daunting and requires a fair share of hand-holding early on to get things set up just right. If I could have gone back and done it all over again from scratch, there are areas I felt we could have had more granular instruction and guidance on.
November 30, 2023

Influitive hits the sweet spot for driving customer advocacy

Jon Ashley | TrustRadius Reviewer
Jon Ashley
Customer Advocacy Marketing
Sage (Computer Software, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Post-Sale Experience
8
CSM was appointed pretty much immediately who helped us with getting more from the platform. That was a great move and so pleased, as we learnt more from our CSM about the platform than we did from help text. The platform has so many facets to it, it would be impossible to learn best practices without guidance from someone who has deep experience of the platform.
June 12, 2023

Robust Customer Advocacy Platform

Verified User
Manager in Marketing
Information Technology & Services Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Post-Sale Experience
10
The cruciality of our account and support teams' exceptional assistance cannot be overstated in our efforts to comprehend and make the most of all the features of Influitive.
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