InsideSales is a good suite of products
May 03, 2016

InsideSales is a good suite of products

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with is the system tied into our Salesforce CRM that we use for dialing and call tracking, email logging, and for purposes of sales analysis by our leadership.
  • The email logging feature works very well. It automatically logs each email sent or received to the appropriate contact / account in Salesforce.
  • The call system can be a bit buggy sometimes. Either the line ends up being garbled or it fails to dial, fails to record, etc. - this is probably 10% of the time. Some days it can be worse than others.
  • The Vision email tracking system is not very good from my experience. Like most other email tracking systems, it seems to be hit or miss whether it accurately relays data on opens, clicks, etc. - this is through testing on some of my personal emails - so less than anecdotal / feeling based.
  • I'm not responsible for this analysis.
It more or less seems on par with other technologies in its class from a user perspective.
It's great for tracking and analysis in a general sense. It suffers the same technological hiccups as most other products in its class. Would still recommend.