Everything you need to speed up your CRM
October 29, 2019

Everything you need to speed up your CRM

Alexander Cooper | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Basic

Overall Satisfaction with Insightly

Insightly is used for its Microsoft Office and G-suite integrations, aiding project management by tracking emails and addresses, as well as other CRM tools.
  • Out of the box integrations to major communication/office tools.
  • Inbuilt reporting tools are very useful for viewing data at a glance.
  • Low cost is very useful for start-ups and medium businesses.
  • Its target audience seems to be smaller businesses, despite the tools available being applicable for larger industries too.
  • Different account levels do not filter down as much as other tools, allowing for some users to access more/less than intended.
  • Some free tools offer the same functionality, despite them losing some professional aesthetic.
  • Cross-platform integration with Microsoft and G-suite has saved a lot of time.
  • Easy reporting tools save much more time than creating them yourself.
  • Client information is incredibly easy to access rather than shuffling through custom GDPR databases.
Insightly is incredibly easy to use and to implement, however it often isn't free. Odoo is opensource however I do think it's not as easy to use and doesn't offer the same amount of out of the box tools.
For start-ups to medium-sized businesses, this tool is perfect for CRM and project management, I wish more people knew about it. However, for large businesses with infrastructure and contracts already in place, it may be an issue to migrate.

Insightly Feature Ratings

Customer data management / contact management
7
Workflow management
8
Territory management
8
Opportunity management
5
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
5
Interaction tracking
7
Lead management
6
Email marketing
5
Task management
4
Reporting
7
Pipeline visualization
5
Customizable reports
5
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Role-based user permissions
2
Single sign-on capability
Not Rated
Marketing automation
Not Rated
Not Rated
Mobile access
Not Rated