The best CRM I ever had
November 10, 2021

The best CRM I ever had

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Insightly iOS / Android Mobile App

Overall Satisfaction with Insightly

We use Insightly CRM to keep track of our client contacts including public agencies and partners. Every pursuit that we follow has a corresponding opportunity record in CRM, marketing, business development, and project management staff are linked to those opportunities and follow related activities including follow-up emails and phone calls, proposal preparation, and keeping track of delaines and win/loss results.
  • Easy to navigate
  • Easy to search
  • Easy customizable reporting
  • Mobile app
  • Improvement on Dashboards
  • Add time entry module for professional services firms
  • Add billing module
  • Tracking opportunities and responsible marketing coordinators and BD sponsors
  • All contacts in one place
Insightly UI is a lot more friendly compared to SAP CRM, the search function works much faster. Reporting is much easier.

Do you think Insightly delivers good value for the price?

Yes

Are you happy with Insightly's feature set?

Yes

Did Insightly live up to sales and marketing promises?

Yes

Did implementation of Insightly go as expected?

Yes

Would you buy Insightly again?

Yes

Easy reporting and setup
Quick respond
Easy to use and easy to set up CRM tool, for keeping track of customers and opportunities. Gain insight into your sales and marketing KPIs from the customizable reports. Not suitable for time entry and billing.

Insightly Feature Ratings

Customer data management / contact management
10
Workflow management
8
Territory management
Not Rated
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
5
Quote & order management
Not Rated
Interaction tracking
5
Lead management
8
Email marketing
Not Rated
Task management
7
Reporting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
10
Custom objects
8
API for custom integration
2
Role-based user permissions
8
Single sign-on capability
10
Marketing automation
Not Rated
Mobile access
10