Intercom.io is awesome. It will make it so much faster to segment your userbase and contact them for any product-related initiatives.
March 08, 2016
Intercom.io is awesome. It will make it so much faster to segment your userbase and contact them for any product-related initiatives.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom.io is used by the design and research team to identify users that we want to talk to. I like to filter through our users by certain attributes so that I can segment our users, email a select group of people, and interview them. The end goal is to get feedback from customers about our app so that we can improve how we build and design features.
- Straightforward filters that are easy to configure, with a lot of pre-selected options.
- I enjoy the design.
- Once you spend the time to understand it, it's easy-to-use.
- The first few times I visited Intercom's marketing site and signed up for their app, I was confused about why the tool was valuable. After putting aside a few hours, I was able to understand its value. It's not a tool where you can spend a few seconds to get what it does.
- For example, when I first saw Acquire, Engage, Learn, and Support, I didn't understand the difference and why the different features were separated. The way the features are packaged makes sense though after you dig a bit deeper beyond what they say in their copy.
- Tighter feedback loop with customers
Besides Intercom, I have not used any of their direct competitors. Intercom offers enough to keep me around.
100,000 to 250,000