Intercom.io is awesome. It will make it so much faster to segment your userbase and contact them for any product-related initiatives.
March 08, 2016
Intercom.io is awesome. It will make it so much faster to segment your userbase and contact them for any product-related initiatives.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom.io is used by the design and research team to identify users that we want to talk to. I like to filter through our users by certain attributes so that I can segment our users, email a select group of people, and interview them. The end goal is to get feedback from customers about our app so that we can improve how we build and design features.
Pros
- Straightforward filters that are easy to configure, with a lot of pre-selected options.
- I enjoy the design.
- Once you spend the time to understand it, it's easy-to-use.
Cons
- The first few times I visited Intercom's marketing site and signed up for their app, I was confused about why the tool was valuable. After putting aside a few hours, I was able to understand its value. It's not a tool where you can spend a few seconds to get what it does.
- For example, when I first saw Acquire, Engage, Learn, and Support, I didn't understand the difference and why the different features were separated. The way the features are packaged makes sense though after you dig a bit deeper beyond what they say in their copy.
- Tighter feedback loop with customers
Besides Intercom, I have not used any of their direct competitors. Intercom offers enough to keep me around.
100,000 to 250,000
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