Intercom makes us happy
June 17, 2016
Intercom makes us happy
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use Intercom in order to provide support for users of our web app. It's an easy way to get in contact with visitors and users, answer their questions and address their pains.
We also used Intercom to successfully create drip campaigns in order to guide our users through demo, new features, setting up account and many more.
We also used Intercom to successfully create drip campaigns in order to guide our users through demo, new features, setting up account and many more.
- Great customer support on their part (they usually answer your question within a few hours)
- Drip campaigns - Intercom in great for sending automated messages to users in-app and by email
- AB testing - it's really easy to test out messages and message designs with Intercom's AB testing features
- Instant triggers for automated messages (right now, if you have a message triggered by an action, it takes a while for the message to show up)
- Consistency through the app (sometimes you have to do a bit of a guessing game to find something - like messenger settings aren't in the messages section, which I, for one, found weird)
- Direct user feedback
- Shared platform for employees to offer support
- Easier activation activation
Less than 10,000