Overall Satisfaction with Intercom
We use Intercom to manage our CRM from lead through to user management. It gives us the ability to automate messaging and interaction based on behaviour on our website and within our app.
- The user interface is highly intuitive.
- The system is robust and offers us a seamless, fast way to communicate with our users.
- The in-app integration gives us insight into our user behaviour.
- Integration with Stripe allows us to automate our finance and billing communication.
- A more flexible email template composer would be welcome.
- The mobile app is fairly basic, more features such as user filtering would be beneficial.
- More intuitive way to display the messenger within the app - i.e. choose when and where to display the messenger.
- Intercom has scaled with us - so cost versus expense has been affordable with Intercom
- HubSpot CRM and Zendesk
Less than 10,000