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Great tool for overall communication with your leads and clients
February 08, 2018

Great tool for overall communication with your leads and clients

Vitalija Golceva | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Intercom is used across the whole organization - sales, support, and marketing teams. We actively use chat for sales and support questions. All the automatic messages help us with the overall communication with our customers. The marketing team also use Intercom for newsletters.
  • LIve chat - easy to use and extremely helpful for our customers and leads
  • Support - Intercom provides great support. All the times I needed help, it was a pleasure speaking to their support agents.
  • Automatic messages - a great way to save time but keep in touch regularly with the clients.
  • Even though Intercom's support is great and helpful, sometimes it is slow.
  • Campaigns - it needs some more time to fully understand this function. I couldn't set it up without the help of support.
  • Some small bugs that you encounter while using it. Nothing too serious but sometimes annoying.
  • After setting up all the automated messages and campaigns, we managed to decrease our churn.
  • Live chat helped communicate with potential clients more effectively.
We use both Intercom and Zendesk. Intercom covers most parts for sales and support communication with clients. But we still use Zendesk for ticketing and knowledge base.
25,000 to 100,000
B2B
Intercom is perfect for setting up automated messages and emails for your customer, also great for a live chat. Although we still use Zendesk for ticketing as it has more functionality, insights, and statistics.