Intercom - the one stop shop for all SaaS and other businesses
September 11, 2018
Intercom - the one stop shop for all SaaS and other businesses
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use intercom across our marketing, training and product departments. Marketing uses it on certain webpages to generate interest for special resources or to enables visitors to contact us if they have questions. Training uses intercom to advertise training sessions or to show how to use a particular feature. Product uses intercom to notify users of new releases. Intercom allows us to quickly and easily send messages to our entire user base or to targeted users.
- Really easy to integrate with API.
- Easy to setup messages.
- Ongoing development and new features.
- Good level of user roles and teams.
- Message goal tracking needs to be enhanced so users can choose goals based on specific actions. E.g. watched video.
- Billing is based on number of contacts in database. This number keeps growing as more people trial your software so the subscription cost grows rapidly. Needs contact management to delete old contacts.
- We've seen an increase in number of registrations for webinars by advertising them in-app using intercom.
- Greater awareness of product releases which has help reduce frustration and promote satisfaction and ultimately stickiness to product.
- Greater number of leads because visitors to website are more likely to submit a query in a chat box than send a direct email.
Less than 10,000