Great platform for instant communication
June 07, 2022

Great platform for instant communication

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use the Intercom on a daily basis to stay in constant communication with our end-users, as well as link it directly to our external phone application. This allows us to get notified if we miss a call and follow up. We also integrate our help guides into the Intercom, so we can update those guides easily and quickly as well.

Pros

  • Communication
  • Help Guides
  • Outbound Emails

Cons

  • Could be more intuitive
  • Room for improvement in outbound email designs
  • Communication
  • Help Guides
  • Emailing
  • Improved first response time by a few hours

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Intercom is well suited to allow end-users to communicate effectively and quickly. It's easy for people to use and for us to tag in colleagues to jump in on conversations and also to assign those as well. If you want to send a mass email to all of the users that have interacted with your company using Intercom, then that is possible as well

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