Item: Fin
Rating: 10
Author: Lisa Kraus

Overall Satisfaction with Intercom

Use Cases and Deployment Scope

we are able to live chat and screen share with our clients to help with any issues and concerns. Things like candidate reviews and sending emails.

Pros and Cons

Pros

screen sharing with upscope
viewing clients store information
sharing articles

Cons

easier scrolling of macros

Return on Investment

increased engagement
greater customer satisfaction
faster resolution times

It only takes a day or two for new employees to learn all the amazing features of Intercom and be able to use it on their own to chat and assist our clients. and of course Intercom has amazing customer service. :)

Integrations

we use it with Upscope to screen share with our clients to onboard them. we also have it linked to our companies help center and blog postings. :) Can't live without Intercom

Key Insights

Do you think Fin delivers good value for the price?

Yes

Are you happy with Fin's feature set?

Yes

Did Fin live up to sales and marketing promises?

Yes

Did implementation of Fin go as expected?

Yes

Would you buy Fin again?

Yes

Other Software Used

Calendly, Salesmate

Likelihood to Recommend

I love being able to help our clients in live time with any and all of their needs. This is very beneficial for our day to day work. I can't imagine having to do my job without Intercom. We used to take calls non stop every day and now our clients can chat in and our help center can assist with many issues without out us having to make calls.

Comments

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