Intercom for better customer communication
Updated November 10, 2022
Intercom for better customer communication
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
As a company, we use Intercom for customer support. The product is integrated within our website for immediate support through live chat. Faster support can be given keeping our FRTs low and thereby enabling us to get higher SLA's.
- Live chat
- Survey
- NPS
- Client journey reporting
- Tracking
- The onboarding is a little difficult.
- Dashboard can be little more intuitive.
- Deleted messages are not fully deleted.
- Better Customer satisfaction
- Reduced response time
- Better client engagement.
We integrate Intercom with Segment and use it on a WordPress site.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes