Intercom makes workflow easier
February 08, 2023

Intercom makes workflow easier

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

As a business, we use Intercom to stay connected with our various clients . Our business problems are receiving high volumes of email communication and we have various team members who work remotely. The scope of our use includes being able to communicate with guardians and students and keeping these accounts related.

Pros

  • Closing cases quickly
  • Friendly interface
  • Easy to use
  • Quick Editing options

Cons

  • Bulk comms can be made easy
  • Easier way to close tags
  • Easier way to see previous communication with a specific contact
  • Greater customer satisfaction
  • Quicker resolution time
  • Increased engagement
Intercom is very friendly to use. It does not feel heavy or clunky. It's way easier to have an overlook for your cases on intercom.I love how it is easy to see the customer's important information. All on one page!
Our Intercom is integrated with Whatsapp and this really improves engagement from our customers of different ages.
Intercom feels light and easy to use. It makes the workflow of the agent much better as all you need is built onto one page. Salesforce often feels heavy, you need to action many steps before closing a case . Client information is stored far away and you have to visit several pages before you access it .

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Intercom is best suited if you have large teams that are working remotely for the business. It makes it easy for teams to collaborate and give the best customer support.

Intercom is less suited if you are trying to schedule bulk communication . It is less friendly when it comes to that.

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