Intercom in a Saas firm

We have been using Intercom for a long while and it has a huge impact on the service quality on various fields:

• It has been used for creating a broad spectrum of articles with intraconnections between each
• Inbox feature is a must to handle all the requests and conversations with various integrations primarily, Jira
  
• In-depth reports consisting of many statistics to evaluate the progress in certain date ranges
• Finally, the amazing AI feature been introduced to bring a new sound over our messages as well as the ability to create articles from scratch

Each day, Intercom cumulatively grows itself and never ceases to amazes with all current or incoming features that I'm awaiting with much curiosity to see on their regular "What's New on Intercom?" series.

Hubspot, Jira, Survicate and our own Database