The best SaaS support tool
April 06, 2023
The best SaaS support tool
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
It's great too to manage all inboxes of your software company. We are using Intercom for more thana a5 years now. I've tried to use similar services but none of the was suitable for us. An important part of the support widget is that you as the operator can initiate the chat rather than waiting user to interact first.
Pros
- chat
- support articles
- aoutbond
Cons
- intercom article section
- greater customer satisfaction
- instant communication with users
Intercom is best due to widget design, simple of using, no glitch, because of app on mobile (which is crucial for support team)
Do you think Fin delivers good value for the price?
Yes
Are you happy with Fin's feature set?
Yes
Did Fin live up to sales and marketing promises?
Yes
Did implementation of Fin go as expected?
Yes
Would you buy Fin again?
Yes
Comments
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