The best SaaS support tool
April 06, 2023

The best SaaS support tool

Orkhan Hajiyev | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

It's great too to manage all inboxes of your software company. We are using Intercom for more thana a5 years now. I've tried to use similar services but none of the was suitable for us. An important part of the support widget is that you as the operator can initiate the chat rather than waiting user to interact first.

Pros

  • chat
  • support articles
  • aoutbond

Cons

  • intercom article section
  • greater customer satisfaction
  • instant communication with users
It's very stable and solid in use.
it has a quite amount of popular integrations that is in need.
Intercom is best due to widget design, simple of using, no glitch, because of app on mobile (which is crucial for support team)

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

We can easily send one-off emails using its outbound section. It also has a good tool to collect emails from visitors.

Fin by Intercom Feature Ratings

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