Great product - but not for beginners!
April 05, 2023

Great product - but not for beginners!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Intercom is our main method of communication with our customer base. We answer all questions through this channel from our customers. This helps us stay in-touch with our customer base and allows us to reach out to them when we need to.

Pros

  • Use of Macros
  • Retains Response Rate Time
  • Organize Email Topics

Cons

  • CC'ing
  • Forwarding to other users
  • Layout of more developed page
  • Decreased response time (2-3hr average)
  • Better management of topic based inquiries
  • Helpful resource for communicating with customers quickly
I believe the platform is very useful, but not beginner user friendly. I believe it has really great features, but is not user friendly in figuring out those features. I think its is over complicated in its layout, which prevents many users from finding the features the programers spent so much time and effort building!
We have looked at integrating Intercom with Discord, but were unable to do so due to the API feature. We have also integrated Intercom with our platform to provide a quick chat tool for a help resource for our customer questions in hopes that it improves user experience. Furthermore, we hope to integrate it with other features we have built out.
Mailchimp is better for layout and beginning user due to its accessibility. It's easier to build mass audiences, and formatting templates.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

No

Did implementation of Fin by Intercom go as expected?

No

Would you buy Fin by Intercom again?

Yes

I would really like to see Intercom build a feature of forwarding, and cc'ing to other users. Also clean up layout of advanced page.

Fin by Intercom Feature Ratings

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