Great product - but not for beginners!
April 05, 2023
Great product - but not for beginners!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom is our main method of communication with our customer base. We answer all questions through this channel from our customers. This helps us stay in-touch with our customer base and allows us to reach out to them when we need to.
- Use of Macros
- Retains Response Rate Time
- Organize Email Topics
- CC'ing
- Forwarding to other users
- Layout of more developed page
- Decreased response time (2-3hr average)
- Better management of topic based inquiries
- Helpful resource for communicating with customers quickly
We have looked at integrating Intercom with Discord, but were unable to do so due to the API feature. We have also integrated Intercom with our platform to provide a quick chat tool for a help resource for our customer questions in hopes that it improves user experience. Furthermore, we hope to integrate it with other features we have built out.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
No
Did implementation of Intercom go as expected?
No
Would you buy Intercom again?
Yes